The first thing that struck me after starting at Varnish Software earlier this year was that the whole organization, from top to bottom, is customer obsessed. And when I say 'customer obsessed' don’t take it as a cringeworthy term you might see as a token gesture in a company's mission statement. I mean they are literally customer obsessed! From our CEO, to our R&D/developers/support agents/engineers (I include all of these roles together, as some of my colleagues do all of them at the same time!), the intricate knowledge of our customer base, the strength of the relationships, and the desire to support them is unique and impressive.